British Airways Reviews

Good Service Rating: British Airways is rated 7.3/10 on average, indicating good service.

Valued by Travelers: The general consensus is that British Airways offers a good value to travelers.

Exceptional Customer Service: Some passengers have reported exceptional customer service from specific staff members, highlighting professionalism and attentiveness.

Flexible fares: A family of flexible fares, price points, and cabins to suit customers' needs.

Complimentary food and drinks: On all long-haul flights.

Free seat selection: Within 24 hours of departure.

No charge to pay for bookings: By debit or credit card.

No charge to check-in: Easy and free check-in process.

Flights to primary airports: At the destinations customers want to travel to.

Generous free baggage allowance: Or, on European routes and some international routes, customers can choose to book a hand baggage only fare.

Day trip return fares: To popular European destinations.

Choice of cabins: On all flights (A business class cabin on every flight).

Collecting Avios on every flight: British Airways' loyalty scheme, the British Airways Executive Club is industry-leading, awarding members Avios on every flight, which can be spent on flights, upgrades, seat selection, car hire, hotel accommodation, and excursions. Gold and Silver Executive Club members have access to British Airways global network of premium lounges (more than any other European airline), fast-track security, and priority boarding.

Punctuality: British Airways has the best punctuality record on flights departing from London of all the large short-haul carriers in the UK.

New Aircraft: The airline has recently introduced four new aircraft types to the British Airways fleet: the Airbus A350 and Boeing 787-10 and 777-9 for long-haul and the A320 and 321neos for short-haul.

Dining: As part of its commitment to serving customers the highest quality meals and snacks, British Airways has invested millions to enhance its catering across all cabins.

Entertainment and WiFi: The entertainment and WiFi services are considered below average compared to competing carriers.

Customer Service Issues: Many passengers have reported poor customer service experiences, including long wait times, unhelpful staff, and inefficient processes.

Technical Issues: There have been complaints about malfunctioning apps and websites, leading to delays and additional expenses.

Luggage Issues: There have been instances of lost luggage and delays in retrieving it, causing significant inconvenience to passengers.

Disappointing Flight Experiences: Some passengers have reported disappointing flight experiences due to issues like late flights, slow boarding, and poor food quality.