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British Airways Reviews

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Overall Rating

4.8
14 Reviews
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About British Airways

British Airways is a well-known airline that offers a variety of services. They provide the ability to book flights, holidays, and city breaks. Customers can also check in online, making the process more convenient. They offer flights in both Economy and Business classes, and they also provide the option for a flexible ticket.

In addition to flights, British Airways offers great deals to Britain, including flights from various locations and at different prices. They also offer flights in Premium Economy and flights + 5 nights hotel packages. All prices include all taxes, fees, and carrier charges.

Customers can manage their booking and make changes to their travel plans online. They can also check the status of their flight. British Airways strives to make every single journey as special and original as the customer, whatever their reason to travel. They also offer customer support for country entry requirements, discounted tests, and information on using a voucher or amending your booking.

British Airways also provides other services such as Engineering and Ground Handling services. Their engineering and aircraft maintenance teams are available to assist customers.

Please note that this information is based on the latest available data and may be subject to change..

British Airways Pros & Cons

Pros of British Airways:

  • Good Service Rating: British Airways is rated 7.3/10 on average, indicating good service.
  • Valued by Travelers: The general consensus is that British Airways offers a good value to travelers.
  • Exceptional Customer Service: Some passengers have reported exceptional customer service from specific staff members, highlighting professionalism and attentiveness.

Cons of British Airways:

  • Entertainment and WiFi: The entertainment and WiFi services are considered below average compared to competing carriers.
  • Customer Service Issues: Many passengers have reported poor customer service experiences, including long wait times, unhelpful staff, and inefficient processes.
  • Technical Issues: There have been complaints about malfunctioning apps and websites, leading to delays and additional expenses.
  • Luggage Issues: There have been instances of lost luggage and delays in retrieving it, causing significant inconvenience to passengers.
  • Disappointing Flight Experiences: Some passengers have reported disappointing flight experiences due to issues like late flights, slow boarding, and poor food quality.

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British Airways Customer Reviews (14)

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Rachele Beneventi
Rachele Beneventi
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Feb 28, 2023
Patrick Eisenhower
Patrick Eisenhower
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Feb 27, 2023
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Demetria Ferrari
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Feb 27, 2023
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Feb 26, 2023
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Feb 26, 2023
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Feb 24, 2023
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Feb 24, 2023

British Airways Customer’s Q&A

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British Airways Features and Benefits

Key features and benefits of britishairways.com include:

  • Flexible fares: A family of flexible fares, price points, and cabins to suit customers' needs.
  • Complimentary food and drinks: On all long-haul flights.
  • Free seat selection: Within 24 hours of departure.
  • No charge to pay for bookings: By debit or credit card.
  • No charge to check-in: Easy and free check-in process.
  • Flights to primary airports: At the destinations customers want to travel to.
  • Generous free baggage allowance: Or, on European routes and some international routes, customers can choose to book a hand baggage only fare.
  • Day trip return fares: To popular European destinations.
  • Choice of cabins: On all flights (A business class cabin on every flight).
  • Collecting Avios on every flight: British Airways' loyalty scheme, the British Airways Executive Club is industry-leading, awarding members Avios on every flight, which can be spent on flights, upgrades, seat selection, car hire, hotel accommodation, and excursions. Gold and Silver Executive Club members have access to British Airways global network of premium lounges (more than any other European airline), fast-track security, and priority boarding.
  • Punctuality: British Airways has the best punctuality record on flights departing from London of all the large short-haul carriers in the UK.
  • New Aircraft: The airline has recently introduced four new aircraft types to the British Airways fleet: the Airbus A350 and Boeing 787-10 and 777-9 for long-haul and the A320 and 321neos for short-haul.
  • Dining: As part of its commitment to serving customers the highest quality meals and snacks, British Airways has invested millions to enhance its catering across all cabins.

These features and benefits make British Airways a preferred choice for many travelers. It's always a good idea to explore these features and benefits when planning your next trip.

British Airways Pricing

British Airways updates its flight prices every 24 hours, and these prices are accurate when published. However, flights at these prices are limited and may sell out quickly.

Key Points:

  • Flight Only Prices: Updated every 24 hours, accurate when published.
  • Package Holiday Prices: Updated every 24 to 48 hours, accurate when published, but availability may be extremely limited during peak periods.
  • Return Fares: The lowest adult return prices in the cabin specified, including taxes, fees, and carrier charges, based on a 7-day return journey.
  • One-Way Fares: The lowest adult one-way prices in the cabin specified, including taxes, fees, and carrier charges available in this period.

For more detailed information, visit britishairways.com.

About britishairways.com Payment Method?

On britishairways.com, you can pay for your booking online with a credit, debit (UK or Spain only), or charge card. You can also pay with your PayPal account for bookings originating in most countries. These options will be visible on the payment page when making your booking. For flight-only bookings, payment must be made in full when you make your booking. You will be billed in the currency your fare is quoted in. Your bank and card issuer may apply foreign transaction fees for transactions in other currencies. Selecting 'Agree and pay now' will confirm your purchase and charge your card. If you notice a mistake with your booking after you have paid for your ticket(s), you can cancel your flight booking and claim a full refund without penalty, up to 24 hours from when you make the original booking. Some exceptions apply. The following bookings are not covered by this guarantee: Bookings made for travel within 24 hours of booking, bookings where immediate payment is not required, package bookings or flights booked with hotels, car hire, transfers or experiences, and South African domestic only services, operated by Comair.

British Airways FAQs

FAQ

How To Open A British Airways Account?

To open an account on britishairways.com, follow these steps:

  1. Visit the British Airways website.
  2. Look for the Executive Club section.
  3. Click on Join the Executive Club for free.
  4. Fill in the required details such as name, email, username, and password.
  5. Provide your address details.
  6. Provide additional information such as preferred language, preferred departure city, date of birth, and gender.
  7. You can choose to sign up for news and offers.
  8. Review the Membership Terms and Conditions and Privacy Policy.
  9. Click on Submit to create your account.

Once the account is created, you can start collecting and saving Avios for your next holiday. You can collect Avios on flights, hotels, and your everyday spend. After joining, you can create a Household Account and combine your Avios with others, including your children, to get rewards faster. Enjoy special Member offers and promotions. Get exclusive deals, insider hacks, behind-the-scenes stories, and more with The Club magazine.

Remember, the information provided should match your passport. The process is simple and straightforward. Happy flying with British Airways!

FAQ

British Airways Alternatives

Here are the top 10 alternatives to British Airways:

  1. Virgin Atlantic: Known for its consistency, it scores well in most categories. It's the cheapest airline in the UK and ranks in the top 3 for comfort, reliability, professional reviews, customer reputation, and family travel.
  2. Jet2: The UK’s third-largest airline that predominantly focuses on leisure and charter flights.
  3. EasyJet: A British low-cost airline.
  4. Thomson Airways: A British charter airline.
  5. Delta Airlines: An American airline that operates over 5,400 flights daily and serves 325 destinations in 52 countries.
  6. United Airlines: A major American airline headquartered in Chicago.
  7. American Airlines: A major American airline headquartered in Fort Worth, Texas.
  8. Southwest Airlines: The world's largest low-cost carrier, based in Dallas, Texas.
  9. Emirates: An airline based in Garhoud, Dubai, United Arab Emirates.
  10. Westjet: A Canadian airline founded in 1996.

These airlines offer a variety of services and destinations, providing a range of options for travelers. Each has its own strengths and unique offerings. It's always a good idea to compare prices, services, and reviews when choosing an airline.

FAQ

What happens if my flight with British Airways is delayed?

If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. If the delay is within the control of British Airways and you are delayed at your final destination by more than 3 hours, you may be eligible to claim compensation.
FAQ

How can I request disability or mobility assistance during my journey with British Airways?

If you require assistance, you can inform British Airways at least 48 hours before your flight departs.
FAQ

Can I bring my assistance dog on board with me when I fly with British Airways?

Recognised assistance dogs can travel in the cabin free of charge.
FAQ

Can I change my seat on a British Airways flight?

Yes, you can change your seat at any time before you fly, up to and including at check-in (subject to availability). If you paid for your seat, you may need to pay the difference if you move to a higher priced seat, as seat prices vary. If you change to a lower priced seat, you will not receive a refund.
FAQ

When can I claim a refund for seats I paid for on a British Airways flight?

You can claim a refund for seats you paid for within 30 days of the completion of the last flight in your itinerary if British Airways changes your seat to an alternative seat and you are unsatisfied with the alternative seat, or you have paid for a cabin upgrade and do not wish to pay the difference to select your seat in the alternative cabin.
FAQ

What is the baggage allowance for British Airways?

The baggage allowance for British Airways depends on your booking, cabin class, and Executive Club Tier status. The standard checked baggage allowance is 23kg per bag. Here's a breakdown by cabin class:

  • Economy Basic: Cabin and hand bag only, no checked bags.
  • Economy (with checked bag): 1 x 23kg bag.
  • Premium Economy: 2 x 23kg bags.
  • Business: 2 x 32kg bags.
  • First: 3 x 32kg bags.

Gold and Silver Executive Club members, and one world Emerald and Sapphire members, may be entitled to more checked baggage. You can check in more bags than your ticket permits when you pay to increase your baggage allowance. If you are travelling on the hand baggage only (Economy Basic) fare, you are charged extra to put any bags into the hold as these fares do not include checked baggage. The cost of each additional hold bag depends on your destination and how many more bags you want to check in over your hold allowance. More bags can only be paid for and carried when space is available, and excess baggage is permitted, on your flight. In some destinations, additional local taxes may also apply for additional bags carried in excess of your ticketed allowance. If you have more than two pieces of hand baggage, or they’re over the permitted size, your larger bags may have to go into the hold as checked bags. Each one counts towards your total hold baggage allowance and could be charged as excess baggage if you already have bags checked in. Please note that British Airways’ 23kg baggage weight limit applies to each bag and can’t be split between multiple bags. Bags over 32kg won’t be accepted as checked baggage. If your journey includes a flight with another airline, their baggage allowances may be different. Please check before you fly..

FAQ

How do I check in online with British Airways?

To check in online with British Airways, follow these steps:

  1. Go to the Manage My Booking section on the British Airways website.
  2. Enter your booking reference and last name.
  3. Select 'Check-in online' from the list of available options.
  4. Confirm that your flight details are correct.
  5. Select your preferred seat and update your frequent flyer number if required.
  6. Print, download or email your boarding pass. If you lose or forget your boarding pass, you can print it again at a check-in kiosk at the airport.

You can check in online from 24 hours before your flight departs. If you're only travelling with hand baggage and already have your boarding pass, you can go straight through security. If you have baggage to check in, and already have your boarding pass, you can go directly to the Bag Drop area in the airport with your boarding pass, identification and other required travel documents (e.g. visas).

FAQ

About britishairways.com Prices and Cost?

The prices on britishairways.com vary depending on the destination and the time of travel. For example, a return journey from London to various destinations in Europe, the Middle East, South & Central Asia, and Africa can range from $132 to $1351. The prices for flights to North America from London in economy class range from £347 to £738. These are the lowest adult return prices including taxes, fees, and carrier charges available in this period, based on a 7-day return journey. Prices and availability are updated every 24 hours. Please note that seat availability may be extremely limited at the prices quoted, and some fares may include journeys that involve connecting flights or services operated by airline partners. In addition to terms shown above, prices shown are the lowest fares and in some cases may not be the sale price.

FAQ

How do I book a flight on britishairways.com?

To book a flight on britishairways.com, follow these steps:

  1. Go to the British Airways website.
  2. Log in to your account (in the upper right corner).
  3. Hover your mouse over the Book tab.
  4. Click Book a flight.
  5. Enter your origin and destination airports, dates, and select your travel class.
  6. Click on Get Flights.
  7. Select the button for the available flight you want and click Next.

Remember, even the cheapest flights include a meal, drinks, 2x hand luggage, and a 23kg check-in bag allowance. You can also manage your travel plans with the British Airways app. Enjoy your trip!

FAQ

About britishairways.com Popular Products and Services?

British Airways offers a variety of products and services. The British Airways Experience is more than a flight, it's about making every journey as special and original as the customer. They offer generous baggage allowances with free carry-ons, and children over 2 are given the same allowance as adults. Essentials such as child seats and pushchairs are included. They also provide quality British food and drink, including a range by Michelin-starred chef, Tom Kerridge.

Customers can book flights, holidays, and city breaks directly from their website. They also offer the ability to manage bookings and check-in online. British Airways provides different classes of service. While the Economy class provides value for money, the First class provides the finest experience with a number of premium products and services such as stylist suite, exclusive access to spa treatments, and fast-track security. The Economy class has two different services i.e. Euro Traveler and World Traveler.

FAQ

Tell me more about British Airways Experience.

The British Airways Experience is more than just a flight. It's about making every single journey as special and original as you are, whatever your reason to travel. They aim to help you feel relaxed and secure from the airport to boarding and beyond. The experience includes a family of flexible fares, price points, and cabins to suit customers' needs. Complimentary food and drinks are provided on all long-haul flights. There is no charge to pay for bookings by debit or credit card, no charge to check-in, and flights are to primary airports, at the destinations customers want to travel to. They also offer some unique ways to see the sights – join a cycle tour, take a boat trip, or even hop on a train to another country. These experiences can be added to your flight and hotel selection when you book. The British Airways lounges offer modern artwork, tea and cake, and bespoke spa treatments. Their art collection includes over 1,500 pieces, including works by prominent British artists. The bespoke menus at their lounges are packed with locally inspired dishes and drinks. They've partnered with luxury British skincare brand Elemis to help you relax before, during, and after your flight. If you're travelling in First or Club World, they offer a complimentary 15-minute back rub or deep scalp massage at the in-lounge travel spas. They also offer advice on how to get the best night’s sleep on board. For example, in Club World, the pillowcase is made from 200-thread-count pure cotton so it feels really comfortable. This is just a glimpse of the British Airways Experience. There's much more to explore and enjoy when you choose to fly with British Airways..

FAQ

Can I pay with cash or check on britishairways.com?

On britishairways.com, you can pay for your booking online with a credit, debit (UK or Spain only) or charge card. You can also pay with your PayPal account for bookings originating in most countries. Unfortunately, it does not appear that cash or check payments are accepted. Please note that for flight-only bookings, payment must be made in full when you make your booking.

FAQ

britishairways.com Return Policy?

British Airways has a detailed return policy for their services. If you need to amend or cancel your holiday, you should get in touch as soon as possible, as cancellation and amendment penalties can increase the closer you get to your departure. If you need to change your booking, you should contact them. If you need to cancel your booking, you can do so through the Manage My Booking section on their website, where you’ll also find the cancellation terms and conditions you agreed to at the time of booking.

For flight amendments, the fees will vary depending on the type of ticket booked. If your booking includes a non-changeable/non-refundable hotel, no amendments are allowed. More than 14 days before travel, there is a single fee of £100 / €115 / $130. Less than 14 days before travel, the fee increases to £500 / €575 / $650.

For hotel, car, and transfer bookings, if your booking includes a non-changeable/non-refundable hotel, no amendments are allowed. More than 14 days before travel, there is a single fee of £100 / $130 / €115. Less than 14 days before travel, the fee increases to £500 / $650 / €575.

In terms of cancellations, if you cancel more than 28 days before travel (short-haul bookings or 35 days before travel for selected European ski resorts) or more than 7 weeks before travel (long-haul bookings), you will lose your deposit.

As for the shipping policy, British Airways does not have a traditional shipping policy as they are an airline and do not ship physical goods. However, they do have terms and conditions for package bookings which include flights. These terms apply to bookings where you only see one package price. If you book a package which includes a flight element that has the first departure point from the EEA, Switzerland, the Channel Islands or the Isle of Man, any consumer protection required by law will be provided through a Financial Failure Insurance Policy arranged by International.

Please note that all these policies are subject to change and it's always a good idea to check the latest on the British Airways official website.

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